---
title: 'Creation of Credentials'
url: 'https://guides.netstorming.net/en/channel-manager/create-a-channel-manager-hotel-connection'
markdown: 'https://guides.netstorming.net/en/channel-manager/create-a-channel-manager-hotel-connection.md'
date: '2026-08-24'
description: 'Creation of Credentials The first step is to associate the supplier. If the supplier does not already exist, it must be created as a New Supplier. Once the supplier has been found, to generate the credentials that will be sent to the Channel Manager, click the Users button to proceed with user crea…'
taxonomy:
  category:
    - docs
---

# Creation of Credentials

[](#)  [ Channel Manager ](https://guides.netstorming.net/en/channel-manager)      Creation of Credentials    

## Creation of Credentials

The first step is to associate the supplier. If the supplier does not already exist, it must be created as a [New Supplier](https://guides.netstorming.net/en/supplier/new-supplier-for-direct-contract).

Once the supplier has been found, to generate the credentials that will be sent to the Channel Manager, click the **Users** button to proceed with user creation. ![](https://guides.netstorming.net/en/user/pages/06.channel-manager/02.create-a-channel-manager-hotel-connection/Screenshot%202026-08-24%20141412.png)A screen will then open allowing the Tour Operator to choose between two options: ![](https://guides.netstorming.net/en/user/pages/06.channel-manager/02.create-a-channel-manager-hotel-connection/Screenshot%202026-08-24%20141438.png)

- **Best practice**: create a **Web User** for the Channel Manager with a manager role. By clicking **Send credentials**, the system will only send the company code and username; the password will not be included and will need to be reset using the relevant procedure. With this access, the Channel Manager can subsequently create the **API User** (**User Management > Users**) independently and choose the credentials required for the connection

or

- Create an **API User** directly and share the password with the Channel Manager through a secure channel outside the platform. The Channel Manager will not be able to change the password

Once the API User creation screen is opened, the following fields must be completed: ![](https://guides.netstorming.net/en/user/pages/06.channel-manager/02.create-a-channel-manager-hotel-connection/Screenshot%202026-08-24%20141335.png)

- **Name** (e.g., “Roomcloud”)
- **Email**: agreed with the Channel Manager
- **Login**: the login/user chosen when creating the new user (e.g., “roomcloud”)
- **Password**: the password chosen during the creation of the new user (e.g., “roomcloud123”). We suggest using the same user and password for each hotel in that specific Channel Manager
- **Rights**: user must have access as Administrator, choose “Hotel” only if they are hotel chains
- **Phone**: optional
- **Lines for page shown**: advisable to leave the default values

Click Confirm to save the entered information.

The following actions are available for each user account:

- **View As**: allows you to impersonate the user and see exactly what they can view in the system
- **Foreign Code**:
- **Send Credentials**: sends an email containing the company code and username
- **Change**: allows modification of the user information
- **Delete**: allows removal of the user account

Please note that the user account is linked neither to the contract nor to the Channel Manager, but to the supplier. A single account per supplier/hotel is sufficient to operate across all contracts via API.

 [ ](https://guides.netstorming.net/en/channel-manager/channel-manager-activation) [](https://guides.netstorming.net/en/channel-manager/new-contract)

---

## Navigation

- Parent: [Channel Manager](https://guides.netstorming.net/en/channel-manager.md)
- Previous: [Channel Manager Activation](https://guides.netstorming.net/en/channel-manager/channel-manager-activation.md)
- Next: [New Contract](https://guides.netstorming.net/en/channel-manager/new-contract.md)