---
title: 'Mandatory Fields'
url: 'https://guides.netstorming.net/en/support-issue/mandatory-fields'
markdown: 'https://guides.netstorming.net/en/support-issue/mandatory-fields.md'
date: '2025-02-10'
description: 'Mandatory Fields The following fields are required. If these fields are not filled in, the issue may be handled slowly or inefficiently. Tracker: for service requests please consider “Support” Subject: problem reference Description: section where you have to explain the problem in every detai…'
taxonomy:
  category:
    - docs
---

# Mandatory Fields

[](#)  [ Support Issue ](https://guides.netstorming.net/en/support-issue)      Mandatory Fields    

## Mandatory Fields

The following fields are required. If these fields are not filled in, the issue may be handled slowly or inefficiently.

- **Tracker**: for service requests please consider “Support”
- **Subject**: problem reference
- **Description**: section where you have to explain the problem in every detail, with the signature of the user authoring the support request. If the malfunction concerns a specific page, we recommend that you also attach a screenshot (see section “File and Create”)
- **Priority**: choose priority from the drop-down menu. Available values are listed below, from most urgent to least urgent:

    - **Immediate**: to be used only in case you cannot access the system or the whole section is totally unavailable - feedback in 4wh
    - **Urgent**: to be used in the case to avoid loss of money/resources - feedback in 8wh
    - **High**: to be used in case of issues affecting the parts which are highly used system features - feedback in 12wh
    - **Normal**: default - feedback in 24wh
    - **Low**: to be used for useful but not mandatory improvements - feedback in 40wh

Technicians can change the priority if they think that the one indicated is wrong. For example, a priority might be lowered from “Urgent” to “Normal” if the reservation check-in is one month later.

- **Dossier**: this field must be filled out only if the problem concerns a reservation with a Dossier number (code beginning with “**F**”)
- **Service**: this field must be filled out only if the problem concerns a reservation with a Service number (code beginning with “**B**”)
- **Dataentry**: check this box only for requests to create a new hotel or to modify an existing hotel. For requests to update images, whenever they exceed the upload limit allowed by the ticket, you can attach them by writing to <dataentry@netstorming.net> with the reference ticket number in the object
- **Supplier**: insert the supplier for which the issue needs to be opened
- **Netstorming priority**: define a priority number up to a maximum of 10. For ordinary problems, we recommend using a conventional value of 7. The priority can be changed by Netstorming staff

 [ ](https://guides.netstorming.net/en/support-issue/issue-submission) [](https://guides.netstorming.net/en/support-issue/not-editable-fields)

---

## Navigation

- Parent: [Support Issue](https://guides.netstorming.net/en/support-issue.md)
- Previous: [Issue Submission](https://guides.netstorming.net/en/support-issue/issue-submission.md)
- Next: [Not editable Fields](https://guides.netstorming.net/en/support-issue/not-editable-fields.md)