---
title: Cancellations
url: 'https://guides.netstorming.net/en/transfer/cancellation'
markdown: 'https://guides.netstorming.net/en/transfer/cancellation.md'
date: '2026-03-26'
description: 'Cancellations In this section you can enter a New Deadline, specifying cancellation policies; If none is specified then, by default, it will be considered "100% date and time of service". Supplier: here is uploaded the deadline by which you can cancel free of charge, in terms of hours (H) or day…'
taxonomy:
  category:
    - docs
---

# Cancellations

[](#)  [ Transfer Direct Contract ](https://guides.netstorming.net/en/transfer)      Cancellations    

## Cancellations

In this section you can enter a New Deadline, specifying cancellation policies; If none is specified then, by default, it will be considered "100% date and time of service". ![](https://guides.netstorming.net/en/user/pages/07.transfer/05.cancellation/cancellazione_en.PNG)

- **Supplier**: here is uploaded the deadline by which you can cancel free of charge, in terms of hours (H) or days (D) from the date and time of the service
- **Charge**: is the value of the penalty
- **Type**: You can specify if:

    - Percentage: the value of the penalty is a percentage of the total booking
    - Amount: the value of the penalty is an amount
- **Client**: (delta): a delta can be set that adds up to the hours indicated for the supplier (useful for the tour operator to manage cancellation, for example in case of closing days)
- **Charge**: is the value of the penalty
- **Type**: You can specify if:

    - Percentage: the value of the penalty is a percentage of the total booking
    - Amount: the value of the penalty is an amount

If customer cancellation is not set, supplier cancellation applies.

You can define more policies, defining a general one and then others more detailed, by using advanced configurations.

 [ ](https://guides.netstorming.net/en/transfer/rates) [](https://guides.netstorming.net/en/transfer/release)

---

## Navigation

- Parent: [Transfer Direct Contract](https://guides.netstorming.net/en/transfer.md)
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- Next: [Release](https://guides.netstorming.net/en/transfer/release.md)