Booking Search

After making the reservation, the Tour Operator can find it following the steps Booking Management > Booking Search.

Please note that in order to search for a reservation regarding a specific contract, it is necessary to set in the Advanced Options, in Services field, the Hotels option and proceed to fill in the geographic information then choose the hotel from the drop-down menu and the related contract id:

All reservations can be tracked and managed from the reservation search page.

Once you have located your booking (searching by creation date or status or supplier etc) you can check its specifications by clicking on the dossier ("F"-code, container of services)

or the service number ("B"-code)

Check the booking status

• confirmed: the booking has been sent to the supplier/hotel and the agency has received the confirmation email
• sent: the booking is stuck in the system and needs to be checked by the operation team with the supplier; if the supplier didn't receive the reservation, the Tour Operator can move manually the booking status to “rejected”, if the booking has been received by the supplier and it is confirmed on their side, you can move the status to “confirmed”
• in modification: the booking is stuck and needs to be checked by the operation team as normally there is a blocking remark in the reservation that need to be filtered before sending the reservation to the supplier/hotel. In case there is no blocking remark, please go ahead as per procedures provided for the status “sent”
• awaiting confirmation: the booking has been sent to the supplier but it has not been confirmed yet. Please contact the supplier to chase the confirmation

Attention: it is very important that the status on the provider's website matches that of the Tour Operator so care should be taken before manually updating the booking status on your system.