Hotel Service

In a Service, there are all the details of the booking:

  • code beginning with “B ” identifies the service / customer's name

  • Sales channel: Booking creation channel / Booking receiving channel

  • Notes: you can enter notes visible only by the Tour Operator. To save, click on the green checkmark

  • Confirmed, Sent, Cancelled: before making any changes at this stage, please refer to the booking status

  • Creation Date

  • Last modified

  • Confermation (supplier): the timing refers to the confirmation to the supplier

  • Dossier: identifies the dossier code (beginning with “F”)

  • Client reference: what has been entered to identify the end customer (usually the name of the end customer)

  • Mapping: visible only to the Tour Operator and applicable only to hotel bookings not linked to direct contracts, it shows information about the mapping:

    • Potential supplier mapping error: a mismatch between the two mappings has been detected
    • Supplier mapping to be checked: a slight change has been detected, for example if the hotel name does not exactly match or if the geographic coordinates differ
    • Supplier mapping compatible: no significant changes have been detected between the two mappings
    • Verified by Netstorming
    • Supplier mapping details missing: some details are missing in the supplier mapping

    A warning icon will also be displayed in the booking search results if the mapping status is not identified as “compatible” or “verified”

  • Supplier reference: if required, report it to the supplier In this section, the details of the plugin as configured at the time of booking (any VCCs, etc.) are also always summarized

  • Supplier name

  • Payment to supplier

  • Nationality paxes / Nationality specifies the nationality of: Final Client / client (nationality in the client data), IP

  • Hotel name

  • City (Country): of the hotel

  • Arrival - Departure - Nights

  • Arrangement

  • Breakfast Type

  • Availability

  • Cancellation without charges: cancellation from contract is shown, if you hover the mouse over the “i” icon the eventual time buffer that the tour operator has set is shown

  • Hotel confirmation number: it is useful to enter it manually to be sure that the reservation has been received and confirmed by the hotel (Netstorming retrieves the HCN exclusively from suppliers who provide it via API and transmits it each time it becomes available)

  • Rooms and prices:summary of rooms booked with their prices

  • Total prices

    • Sales to the client: price with the markup, if any, set in Markup (Hotels) in the Price Policies of the Customer Profile
    • Selling price: gross price
    • Net
    • Profit: specified the amount of profit

  • Remarks

  • Tag: summarized any tags such as “overbooking,” “complain,” etc. Clicking on the “Edit” icon opens the database of custom tag created in Configurations > Tags

The following buttons are available to operate in a Service:

  • Update datas: to update the booking based on the information available on the supplier's website. Updating can be useful, for example, when the status of the request is "Send" or when, following a cancellation, the prices are not updated

  • Voucher: to download the travel document

  • Change: if there are changes agreed with the supplier the Tour Operator can change the data (dates, prices,...). It is important to check the forced box before confirming the change. Useful, for example, if the prices are not updated following a cancellation

  • Store/Unstore: once the reservation is completed, we recommend storing it so that it does not show up in the counter and search results

                  NOTE: if there is a subsequent change of status after archiving, the service returns to the counters

  • Credit card: to pay the booking (if the system is connected to the payment gateway)

  • Pay with Credit / Remove Pay with Credit: visible only for refundable bookings of Clients configured with the credit line based on the Cancellation Date without Penalty and with the Allow overcredit on refundable bookings option enabled. If the available Credit is not sufficient, an error message will appear after clicking this button

  • Cancel: to cancel the booking. Pay attention at the cancellation deadline to avoid penalties. Once you have performed the cancellation, check the booking status. If the status is not “cancelled” yet, wait few seconds and press “update datas”. If the status is not still updated as cancelled, check the booking status on the supplier's website and if it has been well cancelled move the status manually on the system. Important: this is the correct procedure to send the cancellation request via xml to the supplier

  • Prevent / Allow autocancellation: only available for Tour Operators, for all services except flights; if selected, the service will be excluded from auto-cancellation where applicable

  • Search again: A new search will be performed using the same details as the existing service. When proceeding through all the booking steps, you can choose either to create a second booking by clicking the Book button or to replace the existing booking (Rebook) by clicking the Substitute booking button. A record of these operations will be available within the dossier

  • Send document: to send the documents to a specific email address

  • Supplier Notifications (ATTENTION: disabled to xml Supplier): show the content of what is notified to the supplier. If the notification status is "ignored", it means that the notification was not sent, and the reasons are typically three:

    • the booking was canceled before the creation was notified (notifications are sent every 15 minutes)

    • there is a newer notification, which will be sent and will include the previous one

    • a user clicked the "ignore" button

  • Block notifications This feature allows the tour operator to block notifications while changes are being made to the reservation. Here follows the options to be selected:

    • Client: blocks email notifications to the client
    • Supplier: blocks email notifications to the supplier
    • Xml: blocks the sending of API updates to the supplier and the client (Note: the system sends API updates to clients only when a return point URL is provided, usually in the case of an asynchronous connection. The connection with Netstorming clients falls under this case)
    • Substitute booking: tThis option is used only if the tour operator is connected to a Rebooking partner. When selected, it makes the reservation “invisible” to these tools, so that a substitution is not made for this reservation

  • Client mail: to check the email sent by the system to the client

  • Add watcher: to add your user as a watcher of the selected reservation

  • Client's statement of account: a pdf that can be sent to the client

  • Contract: present only if the booking was made under a direct contract; this button allows direct access to the contract settings

  • Logs: to see all the history of the booking, who and when did any change

  • Xml: XML History. Used, for example, to investigate technical issues

    • Supplier: logs are not available for bookings made under direct contracts
    • Client: logs are available only for bookings made via XML
    • VCC: logs are available only when a payment has been made using a virtual credit card
    • Channel manager: logs are available only for Custom Channel Manager

  • Pdf: a document where you can see all the details of the reservation including the marginality

  • Print: to print the booking

  • Back