Creation of Credentials

The first step is to associate the supplier. If the supplier does not already exist, it must be created as a New Supplier.

Once the supplier has been found, to generate the credentials that will be sent to the Channel Manager, click the Users button to proceed with user creation.

A screen will then open allowing the Tour Operator to choose between two different options:

  • Create a Web User (by clicking the Send Credentials button, the system will send an email containing only the company code and username; the password will not be included. A separate email will also be sent to allow the user to reset their password). With this administrator-level access, the Channel Manager will subsequently be able to create its own API user and define the credentials required for the connection.
  • Create also an API User and provide the password to the Channel Manager through a secure communication channel outside the platform.

Once the API User creation screen is opened, the following fields must be completed:

  • Name (e.g., “Roomcloud”)
  • Email: agreed with the Channel Manager
  • Login: the login/user chosen when creating the new user (e.g., “roomcloud”)
  • Password: the password chosen during the creation of the new user (e.g., “roomcloud123”). We suggest using the same user and password for each hotel in that specific Channel Manager
  • Rights: user must have access as Administrator, choose “Hotel” only if they are hotel chains
  • Phone: optional
  • Lines for page shown: advisable to leave the default values

Click Confirm to save the entered information.

The following actions are available for each user account:

  • View As:: Allows you to impersonate the user and see exactly what they can view in the system.
  • Foreign Code:
  • Send Credentials:: Sends an email containing the company code and username.
  • Change: Allows modification of the user information.
  • Delete:: Allows removal of the user account.

Please note that the user account is linked neither to the contract nor to the Channel Manager, but to the supplier. A single account per supplier/hotel is sufficient to operate across all contracts via API.