Creation of Credentials

The first step is to associate the supplier. If the supplier does not already exist, it must be created as a New Supplier.

Once the supplier has been found, to generate the credentials that will be sent to the Channel Manager, click the Users button to proceed with user creation. A screen will then open allowing the Tour Operator to choose between two options:

  • Best practice: create a Web User for the Channel Manager with a manager role. By clicking Send credentials, the system will only send the company code and username; the password will not be included and will need to be reset using the relevant procedure. With this access, the Channel Manager can subsequently create the API User (User Management > Users) independently and choose the credentials required for the connection

or

  • Create an API User directly and share the password with the Channel Manager through a secure channel outside the platform. The Channel Manager will not be able to change the password

Once the API User creation screen is opened, the following fields must be completed:

  • Name (e.g., “Roomcloud”)
  • Email: agreed with the Channel Manager
  • Login: the login/user chosen when creating the new user (e.g., “roomcloud”)
  • Password: the password chosen during the creation of the new user (e.g., “roomcloud123”). We suggest using the same user and password for each hotel in that specific Channel Manager
  • Rights: user must have access as Administrator, choose “Hotel” only if they are hotel chains
  • Phone: optional
  • Lines for page shown: advisable to leave the default values

Click Confirm to save the entered information.

The following actions are available for each user account:

  • View As: allows you to impersonate the user and see exactly what they can view in the system
  • Foreign Code:
  • Send Credentials: sends an email containing the company code and username
  • Change: allows modification of the user information
  • Delete: allows removal of the user account

Please note that the user account is linked neither to the contract nor to the Channel Manager, but to the supplier. A single account per supplier/hotel is sufficient to operate across all contracts via API.