Cancellations
This section allows to set the cancellation plans for the whole validity of the contract or just for single periods by simultaneously loading a restrictive charge policy; these plans will overwrite the cancellations set in the Allotment section.
It can be distinguished for the C clients and the S suppliers.
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Start date: first day of cancellation
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End date: last day of cancellation
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Cancellations plans: are used to facilitate the loading of cancellation policies, especially in the case of different seasons or if there are different dates under the same season and allows to define a specific period by relating the corresponding cancellation policy. They can be created by using the "Cancellations Plans" button
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Group: group of clients to whom the cancellation applies
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Not refundable: verrà applicata una penale
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Suppliers / Clients: the deadline in which the cancellation is free of charge, in terms of hours or days from check-in. If it is necessary to define a specific time beyond which cancellation penalties apply, it must be considered that the time from which the system counts the hours is midnight (24.00). For example in case there is no penalty for cancellation of reservations by 16.00 on the day of arrival, it will be necessary to set 8H (24-16). A higher time can be defined in Clients which serves as a protection for the tour operator in case he has closing days (e.g. Sat and Sun). In this way it has the possibility to have more time to handle the issue
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Penalty: the value of the penalty
- Type (of penalty):
- percentage: the value of the penalty is a percentage of the booking total
- currency: the value of the penalty is a definable amount per
- target (pax or per room)
- period (nights or total)
- currency of the penalty to be paid
- nights: number of nights to pay.
To summarise the penalty to pay can be calculated as a percentage, for the number of nights charged compared to a whole stay, or for the monetary value set per pax or per room per night, or for a total amount.