If no mark up has been set for the client, the system gets on default the one specified inside the supplier. To set up a markup for a client, it is necessary to associate first the client to a group. If the group has not been created yet, go to menu Admin > Clients > Groups > New Group and fill the fields with the set up of the markup.
Once the group has been created, it is needed to go in the Configuration tab of the customer's profile and associate the group to the client (label “Group”).
On page Admin > Clients > Groups, if a group is selected, it is possible to see the markup setting and the list of the clients associated.
Save: click-on when first defining a Markup / Var. Markup / Commission
Such updates are recorded in Admin or Configurations > Operations Queue where you can check their status:
Success: the update was successful
Failure: the update was not successful
Enqueued: the update has yet to become effective (check next day)