The following fields are required. If these fields are not filled in, the issue may be handled slowly or inefficiently.
Tracker: for service requests please consider “Support”
Subject: problem reference
Description: section where you have to explain the problem in every detail, with the signature of the user authoring the support request. If the malfunction concerns a specific page, we recommend that you also attach a screenshot (see section “File and Create”)
Technicians can change the priority if they think that the one indicated is wrong. For example, a priority might be lowered from “Urgent” to “Normal” if the reservation check-in is one month later.
Dossier: this field must be filled out only if the problem concerns a reservation with a Dossier number (code beginning with “F”)
Service: this field must be filled out only if the problem concerns a reservation with a Service number (code beginning with “B”)
Dataentry: check this box only for requests to create a new hotel or to modify an existing hotel. For requests to update images, whenever they exceed the upload limit allowed by the ticket, you can attach them by writing to dataentry@netstorming.net with the reference ticket number in the object
Supplier: insert the supplier for which the issue needs to be opened