The following fields are required. If these fields are not filled in, the issue may be handled slowly or inefficiently.
Tracker: for service requests please consider “Support”
Subject: problem reference
Description: section where you have to explain the problem in every detail, with the signature of the user authoring the support request. If the malfunction concerns a specific page, we recommend that you also attach a screenshot (see section “File and Create”)
Technicians can change the priority if they think that the one indicated is wrong. For example, a priority might be lowered from “Urgent” to “Normal” if the reservation check-in is one month later.
Dossier: this field must be filled out only if the problem concerns a reservation with a Dossier number (code beginning with “F”)
Service: this field must be filled out only if the problem concerns a reservation with a Service number (code beginning with “B”)
Dataentry: check this box only if the problem concerns a Data Entry related request (for example: creating a new hotel master data, editing an existing hotel master data, etc.)
Supplier: insert the supplier for which the issue needs to be opened