Suppliers Traffic

From Stats > Supplier Traffic > Booking Sessions it is possible to monitor the reliability of Suppliers and identify any issues related to the booking flow.

This can be done by setting the filters:

• Period

• Client: optional field

• Suppliers: select the Suppliers from the dropdown menu

Two Global stats per supplier charts will be generated for each supplier: the first showing results in absolute values, the second in percentage values.

The report provides a detailed overview of the success and failure counts for each stage of the booking process, with the following statuses:

• Conversion: (only in the percentage values chart) the percentage ratio between booking sessions and bookings

• Avail failures: some suppliers require an availability search before the prebook phase; failures in these availability searches usually occur due to an outdated cache or the presence of traffic limiters set by the Supplier

• Prebook failures: failures during the prebook verification phase, typically caused by an outdated Supplier cache (e.g., due to price or availability changes)

• Booking failures: failures during the booking phase. A generic error is usually generated by the Supplier at the time of booking confirmation

• Prebook contract change: contractual changes during the check of conditions before booking

• Prebook success: successful prebook confirmations

• Booking success: booking successfully completed

NOTE: in the event of a high failure rate, it is recommended to temporarily disable the Supplier (either entirely or for a specific Client) and to contact them directly to identify the issue.