The Rebooking feature allows you to replace an existing booking with a new booking for the same service when more favorable pricing conditions are available.
This operation enables the Tour Operator to optimize an already confirmed booking, ensuring a higher profit margin.
Rebooking can be performed in automatic mode, only if the Tour Operator has an active contract with one of the partners offering this service.
To activate the feature, you must open a ticket via Redmine requesting the configuration of the connection with the rebooking partner.
The Netstorming technical team will implement the connection and, once the configuration is complete, will provide the required credentials. The Tour Operator must then communicate these credentials directly to the partner providing the rebooking service.
As an alternative to the automated process, rebooking can also be performed manually directly from the platform by using the Search again button located at the bottom of the service page for the relevant booking.
The only requirement for performing a rebooking is that the price of the new booking must be lower than the price of the original booking.
Please note that a rebooking can be:
For the correct management of rebookings, we recommend that you:
always verify that the new booking has been correctly linked to the original booking. If this is not the case, open a ticket without making any further changes
Finally, please note that rebooking does not result in any visible changes for the Customer, who will continue to see their booking without any differences.
The Tour Operator, on the other hand, will see within the dossier that the service related to the original booking is marked as canceled and displayed with zero amounts, together with a second service corresponding to the rebooked booking, showing the updated amounts.